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Address 2:
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Customer Data Consultant -Ekurhuleni (East Rand)

Job Number: 64443


Job Listing APPLY FOR JOB
64443
Permanent
Customer Data Consultant
MS Excel
Engineering
Ekurhuleni (East Rand)
Gauteng

KEY RESPONSIBILITIES
Building and managing a vibrant, long-term network of relationships with customers and the sales force.
Enhance communication between customers and the company representatives in offering support, guidance and structure.
Use company information systems to analyse the customers’ situation and innovatively create new systems and processes.
Co-ordinate customer concerns, ensuring customer satisfaction and retention together with the sales force.
Identify new business opportunities across the company's client base.
Customer potential analysis by market segments or business codes for marketing and foundation of further divisions.
Analysis of SML customer developments
Customer base development reporting to support sales -
Customer Balance report
Alarm list report
Customer loyalty report
Ensures customer service by meeting service levels and objectives specified by the company.
Identifies and delivers into the customer relationship the right people, solutions, resources, and ideas.
Provide quality service and support.
Responsible for generating and compiling reports.
Administration and analysis of customer surveys.
Records the necessary information and follow up to ensure that communication is delivered to the relevant departments.
Development and maintenance of loyalty programs

KEY COMPETENCIES:
• Strategic and analytical skills
• Ability to work under pressure and adhere to deadlines
• Ambitious and assertive personality
• Ability to develop and implement concepts
• Willingness to travel


To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=64443&referrer=Unique

Grade 12
• Diploma or degree in business or marketing management will be an advantage.
• Minimum 3 years’ experience in customer data analysis or similar role within a sales environment
• Computer literate.
• Excellent Excel and statistics proficiency advantageous.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Presentation skills.
• Team player
• Task orientated with excellent administrative skills

Matric
Available

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