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Contact Details
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Tel: (011) 970 3166

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Candidate: 147578
Available: Available
Location: Tshwane (Pretoria)
Gender: Female
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R5000- R15000
Age Not available
Contact Centre Management

Diploma in Contact Centre Management:Customer Relations , People Management , Contact Centre Technology , Contact Centre Management , Financial & Statistical methods, Communication
Short Term Insurance NQF Level 4:167 FAIS Credits
Short Term Insurance NQF Level 4:Short term Insurance
Call Centre Agent:Inbound / Outbound Call Centre Training , Debt Clooection , Basic Computer Training
Grade 12:English , Afrikaans, Accounting , Biology , Physical Science , Mathematics
MS Word,MS Excel,MS Outlook,MS PowerPoint
Insurance :Claims Services From 2017-02 To Current

Providing advice on making a claim and the processes involved

Processing new insurance claims notifications

Collecting accurate information and documents to proceed with a claim

Analysing a claim made by a policymaker

policyholders on how to proceed with the claim

Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property

Monitoring the progress of a claim

investigating potentially fraudulent claims

identifying reasons why full payment may not be made

Ensuring fair settlement of a claim claim 

Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines

Handling  any complaints associated with a claim 

Call handling , answering within SLA and seeing to walk in clients

Policy Services : Adding / removing cover , drawing up of confirmation of cover / cancellation / noting of interest 

Upselling of cover : adding car hire , cash back bonus , motor / non motor insurance 

Assisting clients with premium queries: initiating special deductions, delaying premium payment , processing refunds 

Insurance:Corporate Claims Consultant From 2016-04 To 2017-01

Ensure that all claims registered have been actioned 

Outstanding claims have been worked on 

Alqueries received from client and policy holders have been attended to 

Action quotes / reports received 

Negotiate claims with clients– provide alternative suggestion 

Documentation management ie following up and attaching to the claim 

Receipt of financial documents and arrange payment requests

Insurance - Brokering:Claims Negotiator From 2013-04 To 2017-03

Handle Motor & Non Motor Claims - Personal Lines – Full claims function

from capturing a claim , appointing assessor and actioning payment 

Insurance - Brokering:Claims Administrator From 2012-2 To 2012-1
• Register claims
• Appoint loss adjusters/assessors where appropriate
• Negotiate settlements with adjusters/insurers
• Liaise with insurers
• Drive claims process so as to achieve finality as soon as possible
• Assist client through the claims process
• Keep the client informed throughout the claims process
• Ensure that our client gets the best possible settlement in terms of the policy
• Effectively manage claims diary process
• Accurately capture claims settlement information
• General office administration and ad hoc projects (filing/faxing etc)
• Build relationship with other teams
Tshwane (Pretoria)
Pretoria Central
English, French, German, German, Hebrew, Hindi, Italian, Korean, North Sotho, Portuguese, Russian, Sepedi, Seswati, Shangaan, Shona, Spanish, Sotho, Swahili, Swedish, Tsonga
Ekurhuleni (East Rand), Johannesburg (Incl. Northern Suburbs), Sandton City, Tshwane (Pretoria)
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