For Applicant Tracking
For Disorders of the Feet
For Investment Management
For Pre- Schooling
For IT Support
For Tax & Accounting
For Tailored Legal Solutions

Contact Details
Address:
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Tel: (011) 970 3166
Email: unique@unique.co.za

Latest Industry News
No News was returned.


Training Manager

Candidate: 412364
Available: Available
Location: Ekurhuleni (East Rand)
Gender: Female
Image text

Candidate Login to Book Send Enquiry    + Add To Talent Pool  
Training Manager
R35000- R40000
30 Days
Coloured
33
412364
Bachelors
Bcom Law

Diploma in Psychology:English, Psychology, Anthropology, Sociology, Philosophy
Bcom Law:Economics, Accounting Principles, Accounting Concepts And Reporting, Mercantile Law, Insolvency Law, Family Law, Private Law, Business Management
Grade 12:English, Afrikaans, Mathematics, Biology, Business Economics , Geography
ISO 13485,ISO 9000,ISO 2000,ISO 22000,ISO 9004,GAAP,Photoshop,ISO 14001,Photoshop CS3,Oracle Financials,HTML,GAAP (POS),ISO 9001,ISO 18001,HTML 5,Oracle,ISO 1996,ISO 2004
Health Insurance:Associate Training Specialist From 2015-04 To Current
Duties
  • Identify training needs by evaluating strengths and weaknesses 
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver Training course
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Stay abreast of the new trends and tolls in employee development 
  • Extensive knowledge of instructional design theory and learning principles
  • Proven ability to master the full training cycle
  • Adequate knowledge of learning management software
  • Familiarity with talent management and succession planning
  • ability to conduct cost – benefit analysis and calculate training ROI
  • sound decision making and organizational skills

 

Training Officer
April 2015

  • Deliver skills (product & systems) training to all Agents
  • Operates within agreed training and meet quality standards
  • Delivers induction training
  • Delivers on-the-job training
  • Designs pre and post training assessments
  • Ensure completion of learning assessments and provides relevant feedback based results
  • Accurately records all learning and development interventions
  • Updates all training material to ensure currency and accuracy
  • Provides management with relevant training reports
  • Ensure training manuals and aids are prepared for training
  • Makes logistical arrangements for training
  • Compiling of WSP documentation for business unit
  • Conduct Soft & Communication Skills training
  • Conduct Product Training 
  • Conduct Systems Training
  • Pre and Post Training Assessments
  • Completion of learning assessments and provides relevant feedback based on results
  • Accurate record of all learning and development interventions 
  • Updates all training material to ensure currency and accuracy
  • Provides management with relevant training reports 
  • Training Need / Gaps Analysis
  • Monthly Assessments
  • Ensures training manuals and aids are prepared for training
  • Creation and developing of Training Manuals
  • Makes logistical arrangements for training (incl. Training Register)

A leading contact center & consumer experience provider:Business Unit Trainer - Shared Services From 2012-10 To 2015-03
Duties
  • Deliver skills (product & systems) training to all Agents
  • Operates within agreed training and meet quality standards
  • Delivers induction training
  • Delivers on-the-job training
  • Designs pre and post training assessments
  • Ensure completion of learning assessments and provides relevant feedback based results
  • Accurately records all learning and development interventions
  • Updates all training material to ensure currency and accuracy
  • Provides management with relevant training reports
  • Ensure training manuals and aids are prepared for training
  • Makes logistical arrangements for training
  • Compiling of WSP documentation for business unit
  • Conduct Soft & Communication Skills training
  • Conduct Product Training 
  • Conduct Systems Training
  • Pre and Post Training Assessments
  • Completion of learning assessments and provides relevant feedback based on results
  • Accurate record of all learning and development interventions 
  • Updates all training material to ensure currency and accuracy
  • Provides management with relevant training reports 
  • Training Need / Gaps Analysis
  • Monthly Assessments
  • Ensures training manuals and aids are prepared for training
  • Creation and developing of Training Manuals
  • Makes logistical arrangements for training (incl. Training Register)

Telecommunications:Call Centre consultant From 2007-01 To 2007-05
Duties
  • Document all inquiries within CRM and assigns case accordingly.
  • Use and interpret multiple systems for customer queries
  • Interpret and understand claim systems
  • Understand and interpret client and provider contracts while working with callers
  • Provided customer satisfaction to both internal and external customers and strives to continuously improve service delivery

Telecommunications:Client Liaison From 2007-06 To 2009-07
Duties
  • Action /resolve all customers queries via the different workgroups and provide feedback to customer on resolution of query telephonically or via sms/email where defined.
  • Resolve the total daily cases received within the standard agreed SLA
  • Resolve the customer complaints referred to management via case management that cannot be handled through the normal escalation channel in accordance with Cell C’s customer standards
  • Respond to & resolve complaints escalated to Consumer Council, Hello Peter, ICASA, Media
  • Understand customer concerns or requests, interpret available information speedily, trouble shoot productively & resolve promptly
  • Ensure customer follow ups are done within departmental SLA to avoid escalations
  • Liaise with relevant departments for support and assistance in query resolution
  • Ensure delivery of superior customer service to maximize customer value
  • Identify opportunities to resolve customer’s query timeously.
  • Conduct a needs assessment to identify, prioritize and resolve customer’s request in accordance to the company’s business rules to reduce churn.
  • Maintain the highest level of professionalism while interacting with customers in such a manner that customer expectations are met and exceeded.
  • Ensure that customers concerns are addressed and resolved within the agreed SLA

 

Indexin
June 2007 – July 2009

  • Creating cases and sending to various departments
  • Initiate contact with existing clients to make a presentation
  • Advise clients on Products and Services
  • Convincing clients to buy in to the upgrade in a subtle manner
  • Resolve Technical and soft queries
  • To be multi-skilled and assist the main stream call centre when the need arise 
  • To liaise with all other relevant departments
  • Dealing with different franchises
  • Performing upgrades and migrations on customer’s accounts 
  • Assisting community chat account holders resolving the encountered problems
  • Booking phones in for repairs
  • Liaising with the IT department concerning customer’s queries

 


Manufacturers:Book Keeping From 2005-01 To 2006-12
Duties
  • Balancing of debtors
  • Reconciling of accounts
  • Sending out of statements
  • Receipting of payments
  • Controlling of petty cash
  • Staff wages
Ekurhuleni (East Rand)
Benoni
English
Afrikaans
Yes
Ekurhuleni (East Rand),Johannesburg (Incl. Northern Suburbs),Tshwane (Pretoria)
Yes
Not Known
Available
Yes
Purchase this Contact Login to Book


Back to Search

Terms & Conditions  |  Privacy Policy  |  Basic Conditions Of Employment Act (Download PDF)
© 2019 Unique Personnel All Rights Reserved