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Jnr Customer Liasion -Ekurhuleni (East Rand):

Job Number: 47664

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Jnr Customer Liasion
MS Excel,MS Explorer
Ekurhuleni (East Rand)

Summary: The Customer Liaison acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service; to build and maintain an active customer base to support the commercial team and develop new sales by applying sales skills. The Customer Liaison will capitalise on commercial opportunities through negotiation of prices in order to achieve the sales targets set by the Management Team. Content of the job: Support the commercial team and develop new sales to support Once familiar with the product begin to be proactive on sales by implementing an agreed sales strategy Maintain an agreed level of pro-active telephone contact with both existing and prospective customers. Effectively deal with telephone enquiries requesting quotations for products; compiling information Quotations, Pump selections and advise Ensure all quotations are followed up when necessary. Liaise between operations and customers to efficiently answer general enquiries concerning deliveries and production. Meet and exceed the agreed specific performance objectives. Maximise sales by continually expanding orders and up selling on all incoming and outgoing calls. Ensure all orders received are entered into the system accurately. Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist. Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate matters to the Area Manager Able to work under pressure at all times Requirements/Qualifications: Technical skills: High Admin skills: High Previous Experience in the pump environment Language Skills: English, Afrikaans Reasoning Skills: High Computer Skills: High, Microsoft office, Pump selection programs Interpersonal Skills: Performance driven and can manage himself, work under pressure

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