For Applicant Tracking
For Disorders of the Feet
For Investment Management
For Pre- Schooling
For IT Support
For Tax & Accounting
For Tailored Legal Solutions

Contact Details
Address:
2 Arbroath Road, HQ Bedfordview, 2008, South Africa.
Tel: (011) 970 3166
Email: unique@unique.co.za

Latest Industry News
No News was returned.



German Digital Customer Service Associate-Cape Town:

Job Number: 55056


Back to Search

Job Listing
55056
Permanent
German Digital Customer Service Associate
MS Access,MS Excel,MS Explorer,MS Outlook,MS PowerPoint,MS Word
Electronic Commerce
Cape Town
Cape Town
Job Description Your mission will be to provide outstanding customer and technical support to Company customers in regards to technical products via phone, chat and email in both German and English. The successful candidate will have interest in, and deep knowledge of, the Internet, computers, media, wireless networking and mobile devices and applications. She / he will be able to use all necessary Customer Service tools appropriately, including but not limited to computer and Internet access. This vital and fast-paced position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills. Responsibilities: Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings Provide prompt, efficient, detailed, customer-oriented service to Company customers Act as an advocate for our customer, reporting and acting on observed areas for improvement Assume responsibility for developing detailed knowledge about specific product lines and features Ensure internal reference pages are updated Ensure interactive website features are operational and surface all problematic issues for immediate correction. Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions. Develop expertise in Company’s Kindle product and related Basic Qualifications: Matric/Abitur or equivalent. Fluency in German, written and verbal and English as a second language. Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving. Effective communication skills and composure under pressure; clear and diplomatic writing skills. Flexibility/Availability to provide support on a shift model. Customer Service experience, experience within a technical support role is advantageous. Preferred Qualifications: Tertiary qualification Previous experience in a technical support role will be advantageous.

To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=55056&referrer=Unique

Matric/Abitur or equivalent. Fluency in German, written and verbal and English as a second language. Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving.
Matric
Any
Available

Email to Friend APPLY FOR JOB

Terms & Conditions  |  Privacy Policy  |  Basic Conditions Of Employment Act (Download PDF)
© 2019 Unique Personnel All Rights Reserved