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A2 Level German Technical Support Associate (TSA)-Cape Town:

Job Number: 55058

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A2 Level German Technical Support Associate (TSA)
MS Access,MS Excel,MS Explorer,MS Outlook,MS Word
Electronic Commerce
Cape Town
Cape Town
Knowledge & Skills Required Customer Service Skills: Dedicated to problem resolution Demonstrate a positive attitude Be able to resolve a conflict Are patient and helpful Able to avoid jargon and explain complex concepts Are responsible in any given situation Able to collect data accurately to identify solutions Able to use multiple tools Use situational judgement to determine actions Have a detail-oriented working style Technical Knowledge: Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting Ability to problem solve Awareness of latest trends and developments in the technology industry Demonstrate the ability to apply knowledge to new situations Be able to use judgement and common sense to answer customer questions Demonstrate willingness to share knowledge with team members and customers Consistently curious about technology Communication Skills: Excellent English communication skills (written, comprehension and verbal). Ability to read German (written German not required but will be advantageous). Ability and willingness to communicate with others. Ability to demonstrate empathy. Ability to use effective questions. Ability to demonstrate active listening. Ability to communicate in a positive manner. Good comprehension skills- ability to clearly understand the issues customers present. Minimum requirements Completed Grade 12/NQF Level 4/Matric SA Citizen/Permanent Resident 3 months experience (any environment)

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Completed Grade 12/NQF Level 4/Matric SA Citizen/Permanent Resident 3 months experience (any environment)

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