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Sales and Service Engineer-Ekurhuleni (East Rand):

Job Number: 55063

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Sales and Service Engineer
ERP,MRP (Materials Requirement Planning),MS Access,MS Excel,MS Explorer,MS Outlook,MS Word
Ekurhuleni (East Rand)
Job Summary: We are looking for a Sales and Service Engineer to be responsible for actively driving and managing the technical stage of the sales process and building synergies in conjunction with the sales team. These sales are from overhauls, Package Care (extended warranty/maintenance program), Service Contracts, Spares sales, in accordance with Company’s policies and procedures and to ensure that all business objectives are met whilst ensuring a high level of Customer satisfaction at all times. Qualifications: Relevant Bachelor's degree 5-7 years relevant working experience in compressed air systems or similar industry. Must have experience on systems (MRP, ERP) Responsibilities: Manage and generate Services Agreement Revenue (Package Care, Select Care and SLA). Develop lasting service relationships with new and existing customers, including both Company and competitive accounts. Call on existing, drifted and new customers and cold calls to engage in Agreement Services Sales. Keep current with all product/business model knowledge (Package Care Agreements, Preventive Maintenance Contracts, and other Services) and training needed. Selling Service related offerings to existing or drifted (lost) customer accounts. Creatively provide solutions to customer needs by aligning Services offering with customer and business needs. Manage and generate ad hoc revenue based on customer opportunities including Overhauls, Performance enhancement sales, Spare parts and air-end sales and any other revenue generating opportunities that match customer requirements with Company product offerings. Air Assessments – Manage and promote such services as air audit assessments, and other value-added solutions in order to increase our share of customer services spend and fulfill all customers’ unmet needs and creating synergies and implementing opportunity focused strategies in support of growing YOY Package Care bookings. Provide selling expertise on Services products for internal sales team in developing sales strategy for service-related programs within defined territory and/or across location trading area. Order Management: Ensure that all orders obtained are error-free. Ensure contract language is aligned with and in compliance with business unit guidance as it relates to Terms and Conditions. Ensure resolution of all customer disputes. Manage agreement pricing by fully utilizing costing tools and resources provided, and in consultation with Services Leader. Troubleshooting to resolve customer satisfaction and service issues. Managing service relationships by working closely with the Service team on active contracts and prospecting for early renewals. Provide assistance as needed with service contracts communications by resolving open issues. Maintain quote log with face-to-face customer interactions in order management system. Record key contract milestones (e.g. proposal, senior level reviews), reporting requirements, and database requirements. Provide feedback on market conditions. Achieve or exceed year AOP targets. Searching for new clients who might benefit from company products or services and maximising client potential in designated regions. Developing long-term relationships with clients through managing and interpreting their requirements. Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery. Negotiating tender and contract terms and conditions to meet both client and company needs. Calculating client quotations and administering client accounts. Providing pre-sales technical assistance and product education, and after-sales support services. Analysing costs and sales. Preparing reports for Services Leaders. OTHER: Ensure that standard cleaning procedures are adhered to at all times. Ensure that standard company policy and procedures are adhered to at all times. Ensure that standard Health and Safety policy and procedures are adhered to at all times. This includes customer sites. Key Competencies: Product Knowledge Company products or what type of products –Advanced Technical Skills The SSE must be technically minded and will need to have a working understanding of Compressors and compressed air systems. It will be necessary for the SSE to be able to explain our technology to customers, who are usually technical managers, engineers, procurement experts or maintenance managers. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process with the objective of establishing, developing and maintain strong relationships throughout the sales cycle. Make technical presentations and demonstrating how a product meets client needs. SOFT SKILLS: Organised Must be technically minded Effective time management Flexible to manage various tasks at the same time Handle pressure Persuading skills Analyzing abilities Negotiating skills Results driven Interpersonal skills Communication skills Ability to anticipate problems and come with solutions (problem solver) Customer & Competitor Insights-Intermediate Customer Centric-Intermediate INTERNAL /EXTERNAL CUSTOMER INTERACTION: External customers (90%) Internal customers (interaction with all departments with IR) (10%) Our Service sales engineers are a key point of contact for clients and provide both pre- and after-sales advice. They liaise regularly with other members of the sales team and colleagues from departments, such as order entry, supply chain and quality, as well as country managers and country leadership team members. Liaising with other members of the sales team and other technical experts. Build Trusting Relationships-Intermediate Customer value creation-Intermediate New Account Acquisition-Intermediate Market/Industry Awareness-Intermediate Opportunity Management-Intermediate Account/Relationship Mgmt.-Intermediate LANGAUGE SKILLS: The ability to read, analyze and interpret general business periodicals and technical procedures. The ability to write reports and general business correspondence. The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. WORK ENVIRONMENT: The noise level in the work environment is usually moderate to high. Travel locally and abroad if required to perform daily responsibilities and customer support, and stay away from home from time to time. Working off site (70%) of the time, visiting customers. CERTIFICATES, LICENCES AND REGISTRATIONS: Valid code 08 driver’s license Must be medically fit to perform duties

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Relevant Bachelor's degree 5-7 years relevant working experience in compressed air systems or similar industry. Must have experience on systems (MRP, ERP)

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